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FAQ

Purchase Questions

23. Is it safe to order online?

By clicking a purchase link on our web site, you order from our authorized sales agent. They provide you with an order process that is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.

24. Can I buy Advanced Task Scheduler with PayPal?

Yes, now we accept PayPal. Please follow this link to buy Advanced Task Scheduler with PayPal: http://www.advscheduler.com/paypal.html.

25. How to purchase your product and how long will I receive the activation code after I complete the purchase?

Normally, you will receive the activation code by e-mail immediately after your successful purchase. You will also receive a separate message with your login information for our registered user area. The registered user area allows registered users of Southsoftware.com products to download latest versions of our software, view order information and activation status. If you don’t receive your registration information in a timely manner, or if you’ve lost it, please contact our Support Service.

26. How many times can I activate Advanced Task Scheduler license?

You can activate Advanced Task Scheduler as many times as you want on the same computer (with the same hardware fingerprint). The number of different computers where you can activate Advanced Task Scheduler is limited by the number of copies purchased.

27. How to reactivate Advanced Task Scheduler, if computer hardware configuration changes?

If you upgrade some significant parts on your computer, reactivation might be required. In that case please contact our Support Service. You will be able to reactivate your software automatically in 6 months after last activation.

28. What happens when my Updates and Support subscription expires?

When your Updates and Support subscription expires, your installed software will continue to work, you will be able to activate it in case of reinstallation, with your login information for our registered user area, you will be able to download the latest version that is available for your subscription (the version that was release before your Updates and Support subscription expired). However, you will not be able to upgrade to the newer version and you will receive only limited support.

29. How to renew Updates and Support subscription?

To renew your Updates and Support subscription, please login into our registered user area and click on one of the renew links. We provide a 50% renewal discount for registered users. If you are renewing a subscription that is not expired, new subscription will extended your existing subscription for the selected period, if your existing subscription is expired, your new subscription will start from the day of renewal. If you can’t use our registered user area, please contact our Support Service.

Technical Questions

5. How do I backup Advanced Task Scheduler settings and/or copy them to another computer?

You can backup your Advanced Task Scheduler settings and task list by Export and Import commands from File menu.

Alternatively, you can backup Advanced Task Scheduler settings and task list by creating a backup copy of Advanced Task Scheduler registry key: HKEY_CURRENT_USER\Software\Southsoftware\AdvScheduler (settings for current user) and HKEY_LOCAL_MACHINE\Software\Southsoftware\AdvScheduler (settings for all users). For Professional Edition: HKEY_CURRENT_USER\Software\Southsoftware\AdvSchedulerPro (settings for current user) and HKEY_LOCAL_MACHINE\Software\Southsoftware\AdvSchedulerPro (settings for all users). For Network Edition: HKEY_CURRENT_USER\Software\Southsoftware\AdvSchedulerNet (settings for current user) and HKEY_LOCAL_MACHINE\Software\Southsoftware\AdvSchedulerNet (settings for all users). Professional and Network Editions: If you’re storing your settings in a folder you need to copy the settings.ini, tasklist.ini and templog.ini files as well. Note: Do not forget to exit Advanced Task Scheduler and stop its service before exporting/importing setting to/from registry/files.

Advanced Task Scheduler 1.x: Advanced Task Scheduler keeps all its settings in one key in the system registry. In order to save Advanced Task Scheduler settings to an importable file you need to start some registry editor such as REGEDIT and to export registry settings from HKEY_CURRENT_USER\Software\Southsoftware\Scheduler key to a file. After you’ll need to restore Advanced Task Scheduler settings you must open registry editor again and import settings exported earlier. If you are running Advanced Task Scheduler as service, we recommend exporting the following key as well: HKEY_USERS\.DEFAULT\Software\Southsoftware\Scheduler. Do not forget to exit Advanced Task Scheduler and stop its service before exporting/importing registry settings.

6. Why Advanced Task Scheduler doesn’t display help correctly?

If you do not have Internet Explorer 5 or higher, you need to install Html Help. You can download it here: http://www.southsoftware.com/hhupd.exe.

7. Why program does not start with message “Cannot find import; DLL may be missing, corrupt or wrong version. File: WS2_32.dll”?

Windows Sockets 1.1 or later must be installed on your computer. You can download W95 Winsock Upgrade (963 KB) here: http://www.southsoftware.com/W95ws2setup.exe.

8. Why program does not start with message “Your system has old version of Common Controls Library (ComCtl32.dll).”?

ComCtl 5.80 or later must be installed on your computer. You can download Platform SDK Comctl32 Redistributables (499 KB) here: http://www.southsoftware.com/50comupd.exe.

9. How do I correctly reinstall or update Advanced Task Scheduler?

If you downloaded the installation program of latest version of Advanced Task Scheduler from our site, you need simply start it. It will detect that Advanced Task Scheduler is already installed and will update it, but your preferences, scheduled tasks and registration information will be kept.

Please read question 18 of this FAQ if you are upgrading from Advanced Task Scheduler 1.x to newer versions.

10. Is there any way to capture output from say a batch file to the scheduler log file?

Advanced Task Scheduler Professional and Network: Use “Launch application” schedule type with selected “Save stdout to the log” option.

All versions of Advanced Task Scheduler: You can redirect batch file output to a file by adding “>” or “>>” to shortcut.

Modify you task as follows:
Executable file name:
your_path\file.bat
Command line arguments:
>> output_file

11. I need to schedule a task which uses network resources but all runs end up either “Access Denied” or “File Not Found” error message?

By default, Advanced Task Scheduler service is registered to run as the system user (the LOCAL SYSTEM account). Generally, the default service account, LOCAL SYSTEM, has full privilege on the local machine but NO PRIVILEGE on a remote system. So any request to access a remote resource like your files will fail.

If you need Advanced Task Scheduler to be able to access network resources, change user account for Advanced Task Scheduler Service from LOCAL SYSTEM to an administrator account. To change service account go to Control Panel | Administrative Tools | Services, double click Advanced Task Scheduler Service and specify user account on the Log On tab of the Service Properties window.

12. How can I store log file or Advanced Task Scheduler settings and task list on a remote machine?

To store log file on a remote machine:
In the text field under “Write log file” in the Options section of the Preferences screen you need to specify a path to a shared folder on a remote machine (For example: “\\MACHINE\SharedFolder\logfile.log“).

When you run Advanced Task Scheduler as service:
When Advanced Task Scheduler is running as service as the system user (the LOCAL SYSTEM account), it cannot write log file on a remote machine. You need to change user account for Advanced Task Scheduler Service from LOCAL SYSTEM to an administrator account. To change service account go to Control Panel | Administrative Tools | Services, double click Advanced Task Scheduler Service and specify user account on the Log On tab of the Service Properties window.

13. Can I start Advanced Task Scheduler service under a predefined user account?

Yes, you can. Simply go to Control Panel | Administrative Tools | Services, double click Advanced Task Scheduler service and specify user account on the Log On tab of the Service Properties window.

Advanced Task Scheduler 1.x: Advanced Task Scheduler does not support running service under a predefined user account, because services are running under separate secured winstation/desktop, you will not have rights to connect to it if your service runs under any other account except of LOCAL SYSTEM. If you need to run scheduled task under a predefined user account, consider use of “Run as user” option.

14. Can Advanced Task Scheduler close a running application?

Yes. Advanced Task Scheduler can close an application by sending it a close signal or kill an application without giving it a chance to save data.

15. Can Advanced Task Scheduler wake up my computer from standby/hibernation before starting a task?

Advanced Task Scheduler Professional and Network: Yes, you can select the “Wake up computer if it is in the standby or hibernate mode when task shall start” option on the Standby/Hibernate Options tab of the Task Properties window.

Other versions of Advanced Task Scheduler: This feature is not supported.

16. Can I run Advanced Task Scheduler hidden so user has no access to it?

To start Advanced Task Scheduler hidden:
1. Set “dontshowtray” 32-bit DWORD value to 1 in the HKEY_LOCAL_MACHINE\Software\Southsoftware\AdvScheduler or HKEY_LOCAL_MACHINE\Software\Southsoftware\AdvSchedulerPro (Professional Edition) registry key.
2. Run advscheduler_admin.exe or advscheduler_proadm.exe (Professional Edition). If it is already running, it becomes hidden.

To start Advanced Task Scheduler normally:
1. Set “dontshowtray” 32-bit DWORD value to 0 in the HKEY_LOCAL_MACHINE\Software\Southsoftware\AdvScheduler or HKEY_LOCAL_MACHINE\Software\Southsoftware\AdvSchedulerPro (Professional Edition) registry key.
2. Run advscheduler_admin.exe or advscheduler_proadm.exe (Professional Edition). If it is already running, it becomes visible.

17. Does Advanced Task Scheduler support Remote Desktop sessions?

Because of Remote Desktop session is not active console session, scheduled tasks may not execute successfully for the Remote Desktop user. If you want to execute task when Remote Desktop user is connected, try the following options:
1. Run task on the hidden desktop on the User Account Options tab on the Task Properties window – executes task on the hidden desktop regardless of the currently active user.
2. Start task for each logged on and valid user on the User Account Options tab on the Task Properties window – executes task for each logged on and valid user including Remote Desktop users (Professional and Network Editions only).

18. How do I import my task list from Advanced Task Scheduler 1.x to newer versions of Advanced Task Scheduler?

Advanced Task Scheduler does not import task list from version 1.x automatically. You have to use Export task list command from the File menu of Advanced Task Scheduler 1.x to export task list to a file, then use Import command from the File menu of Advanced Task Scheduler to import task list from that file.

19. When my computer wakes up to start a scheduled task it goes back to sleep a few minutes later. How can I prevent this behavior?

Windows Vista and later versions of Windows goes back to sleep or hibernate automatically after a specified period of time if you do not touch the mouse or keyboard. This behavior can be changed as described in this topic: System automatically enters sleep after waking from sleep.

20. Does Advanced Task Scheduler support Windows x64 Editions?

Windows XP, Windows Vista, Windows 7 and Windows 8 x64 Edition For Intel® EM64T and AMD64 Platform Architecture are fully supported by Advanced Task Scheduler.

21. Does Advanced Task Scheduler support virtual environment?

Advanced Task Scheduler should work fine in a virtual environment without any limitations.

22. What if I need a custom feature that I can’t find in Advanced Task Scheduler? Can you develop a special version for our environment?

We are always open for new feature requests. Please contact our Support Service for further discussion.

General Questions

1. What is Advanced Task Scheduler?

Advanced Task Scheduler is a powerful cost-effective tool to schedule running of applications, batch files, popup messages, alarms and much more. Tasks can be set to run once or every second, minute, hour, day, week, month, year, etc. or by such events as hot key, computer idle and so on.

2. What Advanced Task Scheduler edition is right for me?

Three versions of Advanced Task Scheduler are available. Advanced Task Scheduler is the simplest of the three and allows users to automate basic tasks. With Advanced Task Scheduler Professional, several actions can be executed one by one in a single task, control statements, such as IF, ELSE, ENDIF, can be used to control actions by conditions during execution. Advanced Task Scheduler Network is a client/server program suitable running tasks on a large-scale network, it can manage tasks on remote servers, running in the background without taking up valuable memory space. You can find feature comparison table here http://www.advscheduler.com/compare.html

3. Where can I get it?

You can download it from our web site: http://www.advscheduler.com/download.html.

4. How do I register?

Please read more information about Advanced Task Scheduler registration at http://www.advscheduler.com/purchase.html.

Frequently Asked Questions

Please read the FAQ and use support form to contact our Support Service if you have additional questions or problems.

   
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Current Version: 4.5.0.616
The following prices are based on a single order:
Basic Edition 32 and 64-bit$ 39.95 USD
Professional Edition 32 and 64-bit$ 59.95 USD
Network Edition 32 and 64-bit$ 149.95 USD
.:Testimonials

We use Advanced Task Scheduler in a custom php / mysql environment for critical telecoms applications. We have found it simple to use and reliable. It does exactly what it says on the tin. The support we have received from South software for the one system glitch we have ever had was the best I have come across on the internet in over 15 years.

Thanks TipTelecom UK

.:Requirements
Computer: Minimum required by operating system you are running.
Disk Space: Under 30 MB
Operating System: Microsoft Windows 32-bit or 64-bit.
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