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Please read the FAQ and use support form to contact our Support Service if you have additional questions or problems.
1. What is Advanced Task Scheduler?
Advanced Task Scheduler is a powerful cost-effective tool to schedule running of
applications, batch files, popup reminders, alarms and much more. Tasks can be set to
run once or every minute, hour, day, week, month, year, etc. or by such events as hot
key, computer idle and so on.
2. Where can I get it?
You can download it from our web site: www.advscheduler.com/download.html.
3. How do I register?
Please read more information about Advanced Task Scheduler registration at http://www.advscheduler.com/purchase.html.
4. Can Advanced Task Scheduler close a running application?
Yes. Advanced Task Scheduler can close an application by sending it a close signal
or kill an application without giving it a chance to save data.
5. How do I backup Advanced Task Scheduler settings and/or copy them to another computer?
Advanced Task Scheduler Professional and Advanced Task Scheduler Basic: You
can backup your Advanced Task Scheduler settings and task list by Export and
Import commands from File menu.
Alternatively, you can backup Advanced Task Scheduler settings and task list by
creating a backup copy of Advanced Task Scheduler registry key:
HKEY_CURRENT_USER\Software\Southsoftware\AdvSchedulerPro (settings for
current user) and
HKEY_LOCAL_MACHINE\Software\Southsoftware\AdvSchedulerPro (settings for all
users) for Professional Edition or
HKEY_CURRENT_USER\Software\Southsoftware\AdvScheduler (settings for current
user) and HKEY_LOCAL_MACHINE\Software\Southsoftware\AdvScheduler (settings
for all users) for Basic edition. Professional Edition: If you're storing your settings in a
folder you need to copy the settings.ini, tasklist.ini and templog.ini files as
well. Note: Do not forget to exit Advanced Task Scheduler and stop its service before
exporting/importing setting to/from registry/files.
Advanced Task Scheduler 1.x: Advanced Task Scheduler keeps all its settings in one key in the
system registry. In order to save Advanced Task Scheduler settings to an importable file you need to start some
registry editor such as REGEDIT and to export registry settings from HKEY_CURRENT_USER\Software\Southsoftware\Scheduler
key to a file. After you'll need to restore Advanced Task Scheduler settings you must open registry editor again and import settings exported earlier.
If you are running Advanced Task Scheduler as service, we recommend to export the following key as well:
HKEY_USERS\.DEFAULT\Software\Southsoftware\Scheduler.
Do not forget to exit Advanced Task Scheduler and stop its service before
exporting/importing registry settings.
6. Why Advanced Task Scheduler doesn't display help correctly?
If you do not have Internet Explorer 5 or higher, you may need hhupd.exe to use the Html Help feature.
7. Why program does not start with message "Cannot find import; DLL may be missing, corrupt or wrong version. File: WS2_32.dll"?
Windows Sockets 1.1 or later must be installed on your computer.
You can download W95 Winsock Upgrade (963 KB) from Microsoft server:
http://www.microsoft.com/windows95/downloads/contents/WUAdminTools/S_WUNetworkingTools/W95Sockets2/Default.asp.
Or from our server: http://www.southsoftware.com/W95ws2setup.exe.
8. Why program does not start with message "Your system has old version of Common Controls Library (ComCtl32.dll)."?
ComCtl 5.80 or later must be installed on your computer.
You can download Platform SDK Comctl32 Redistributables (499 KB) from Microsoft server:
http://www.microsoft.com/downloads/details.aspx?familyid=CB2CF3A2-8025-4E8F-8511-9B476A8D35D2&displaylang=en.
Or from our server: http://www.southsoftware.com/50comupd.exe.
9. How do I correctly reinstall or update Advanced Task Scheduler?
If you downloaded the installation program of latest version of Advanced Task Scheduler from our site, you need simply start it. It will detect that Advanced Task Scheduler is already installed and will update it, but your preferences, scheduled tasks and registration information will be kept.
Please read question 16 of this FAQ if you are upgrading from Advanced Task
Scheduler 1.x to Advanced Task Scheduler Professional or Advanced Task Scheduler Basic.
10. Is there any way to capture output from say a batch file to the scheduler log file?
Advanced Task Scheduler Professional: Use "Launch application" schedule type with
selected "Save stdout to the log" option.
Advanced Task Scheduler Basic and Advanced Task Scheduler 1.x:
Advanced Task Scheduler Basic and Advanced Task Scheduler 1.x do not capture output to the log file.
However you can redirect batch file output to a file by adding
">" or ">>" to shortcut.
Modify you task as follows:
Executable file name:
your_path\file.bat
Command line arguments:
>> output_file
11. I need to schedule a task which uses network resources but all runs end up either "Access Denied" or "File Not Found" error message?
When Advanced Task Scheduler is running as service, it runs under LOCAL SYSTEM account.
Generally, the default service account, LOCAL SYSTEM has full privilege on
the local machine but NO PRIVILEGE on a remote system. So any request to
access a remote resource like your files will fail.
To make it work you can try to specify name and password for an account that has
enough rights to access your remote files in the Task execution account section of the
User account options tab of the Task Properties window.
(Advanced Task Scheduler 1.x: this option is named Run as user
and is located on the Shortcut Properties tab).
Alternatively, if your task uses a remote shared folder you can modify "NullSessionShares" value
in the "HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LanmanServer\Parameters"
registry key on the REMOTE machine.
See Service Running as System Account Fails Accessing Network topic for more
instructions.
12. How can I keep log file on a remote machine?
To store log file on a remote machine:
In the text field under "Write log file" in the Options section of the Preferences screen
you need to specify a path to a shared folder on a remote machine (For example:
"\MACHINE\SharedFolder\logfile.log").
To store Advanced Task Scheduler settings and task list on a remote machine:
This feature is available in Professional Edition only. In the text field under "Store
settings and task list in files in the following folder" in the Storage section of the
Preferences screen you need to specify a path to a shared folder on a remote machine
(For example: "\MACHINE\SharedFolder\ScheduledTasks").
When you run Advanced Task Scheduler as service:
When Advanced Task Scheduler is running as service under LOCAL SYSTEM
account, it writes files located on the remote machine successfully when there is a
logged on user, if there is no logged on user, all attempts to write to files will fail. To
avoid such failures you need to change some registry settings on the REMOTE machine
(where your files are located).
See Service Running as System Account Fails Accessing Network topic for more
instructions.
13. Can I start Advanced Task Scheduler service under a predefined user account?
Advanced Task Scheduler Professional and Advanced Task Scheduler Basic: Yes,
you can. Simply go to Control Panel | Administrative Tools | Services, double click
Advanced Task Scheduler service and specify user account on the Log On
tab of the Service Properties window.
Advanced Task Scheduler 1.x: Advanced Task Scheduler does not support running
service under a predefined user account, because services are running under separate
secured winstation/desktop, you will not have rights to connect to it if your service runs
under any other account except of LOCAL SYSTEM. If you need to run scheduled task
under a predefined user account, consider use of "Run as user" option.
14. Can I buy Advanced Task Scheduler with PayPal?
Yes, now we accept PayPal. Please follow this link to Advanced Task Scheduler registration form with PayPal:
http://www.advscheduler.com/paypal.html.
15. Can Advanced Task Scheduler wake up my computer from standby/hibernation before starting a task?
Advanced Task Scheduler Professional: Yes, you can select the "Wake up computer
if it is in the standby or hibernate mode when task shall start" option on the
Standby/Hibernate Options tab of the Task Properties window.
Advanced Task Scheduler Basic and Advanced Task Scheduler 1.x: This feature is
not supported.
16. Can I run Advanced Task Scheduler hidden so user has no access to it?
To start Advanced Task Scheduler hidden:
1. Set "dontshowtray" 32-bit DWORD value to 1 in the
HKEY_LOCAL_MACHINE\Software\Southsoftware\AdvSchedulerPro (Professional
Edition) or HKEY_LOCAL_MACHINE\Software\Southsoftware\AdvScheduler (Basic
Edition) registry key.
2. Run advscheduler_proadm.exe or advscheduler_bscadm.exe. If it is already running,
it becomes hidden.
To start Advanced Task Scheduler normally:
1. Set "dontshowtray" 32-bit DWORD value to 0 in the
HKEY_LOCAL_MACHINE\Software\Southsoftware\AdvSchedulerPro (Professional
Edition) or HKEY_LOCAL_MACHINE\Software\Southsoftware\AdvScheduler (Basic
Edition) registry key.
2. Run advscheduler_proadm.exe or advscheduler_bscadm.exe. If it is already running,
it becomes visible.
17. Does Advanced Task Scheduler support Remote Desktop sessions?
Because of Remote Desktop session is not active console session, scheduled tasks may
not execute successfully for the Remote Desktop user. If you want to execute task when
Remote Desktop user is connected, try the following options:
1. Run task on the hidden desktop on the User Account Options tab on the
Task Properties window - executes task on the hidden desktop regardless of the
currently active user.
2. Start task for each logged on and valid user on the User Account Options tab on
the Task Properties window - executes task for each logged on and valid user
including Remote Desktop users (Professional Edition only).
18. How do I import my task list from Advanced Task Scheduler 1.x to Advanced Task Scheduler 2.x?
Advanced Task Scheduler 2.x does not import task list from older versions
automatically. You have to use Export task list command from the File menu of
Advanced Task Scheduler 1.x to export task list to a file, then use Import command
from the File menu of Advanced Task Scheduler 2.x to import task list from that file.
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