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Troubleshooting

Public key and Certificate authentication

Advanced Task Scheduler 4.2 and later supports public key and SSL Certificate authentication in HTTPS, FTPS and SFTP operations. You can enable these options when you are editing an HTTP or FTP shortcut type in the Task properties window. This section describes the format of the key files.

SFTP public key
The key file should contain SFTP Public key in pem format. Usually this file is named id_rsa and it is in pem format by default.

The pem file should look like this:

-----BEGIN RSA PRIVATE KEY-----
Proc-Type: 4,ENCRYPTED
DEK-Info: AES-128-CBC,7F0160D277DECF3E6OA921E9C8AF1E32

4gBhh8JELjeXFcpFfzpFeAuTBI3t7XJpmJbArH7BZnfBJKb4FEnstr6pf72UF1RM
SnsBPn00aQfX61lLom5FlJyk82etFbJoS3RgrW2na7HXTqsCGdkoh4E1Mwv0XDho
hlKO6T0kh9u5wIaQmIqSTZD5hqTavK6dboAKO8ftdQSuNLJIusSYT7Lps7ciVIFh
-----END RSA PRIVATE KEY-----

HTTPS and FTP SSL Certificate and Private key
The key file should contain SSL Certificate and Private key in pem format.

The pem file should look like this:

-----BEGIN RSA PRIVATE KEY-----
OmutTanx1rkczvfrkKOpGEdqTrJEP0bT5B3Lzw8IDq8Je8B8AzUwmtKTKY7cFK7Q
AhW9BGToO7wDlFUbRh5EnK5CLkJa0cQWLua3ibfum4mBe8itIPZnRQlM4elVtPeG
HE7bsWg62pS9x59U1WPkeBwQygpYgo4znpW7slslAgTTYON5FeYWTFu9SuRrSncx
-----END RSA PRIVATE KEY-----
-----BEGIN CERTIFICATE-----
wXO5hfuNcwsK4rqGhMIWJGRtKW7uJwzi58nSGZKZw6QhjL2OZORWQoq
S7z6po4Loa3YZXcW5DMKZXiaV37TXAMiQNYnBQEsrSq4FCOGCatoEoP5ZN2vfeCf
7CaeRaSokm8ecNwShlUoaQxAhlz1sAJRvcnJcyPRsnG6vBXWOGvPyZwyiuTJXcDh
-----END CERTIFICATE-----

Key Password
Password for the SFTP Public key or SSL Private key. Leave this field blank if password is not required.

Service Running as System Account Fails Accessing Network

By default, Advanced Task Scheduler service is registered to run as the system user (the LOCAL SYSTEM account). Generally, the default service account, LOCAL SYSTEM, has full privilege on the local machine but NO PRIVILEGE on a remote system. So any request to access a remote resource like your files will fail.

If you need Advanced Task Scheduler to be able to access network resources, change user account for Advanced Task Scheduler Service from LOCAL SYSTEM to an administrator account. To change service account go to Control Panel | Administrative Tools | Services, double click Advanced Task Scheduler Service and specify user account on the Log On tab of the Service Properties window.

System automatically enters sleep after waking from sleep

Windows Vista and later versions of Windows go back to sleep or hibernate automatically after a specified period of time if you do not touch the mouse or keyboard. The default time is set to 120 seconds.

To change that value, open the REGEDIT tool, then select the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\238C9FA8-0AAD-41ED-83F4-97BE242C8F20\7bc4a2f9-d8fc-4469-b07b-33eb785aaca0\DefaultPowerSchemeValues

System automatically enters sleep after waking from sleep

The DefaultPowerSchemeValues key contains three subkeys, which correspond to Balanced, High Performance, and Power Saver options. You need to change the ACSettingIndex and DCSettingIndex values in all three keys. You can either set a period longer than the maximum anticipated duration of the run of the scheduled task (in seconds) or set 0 to turn off this feature.

References

Power Policy Configuration and Deployment in Windows

Service is disabled

Scheduling service is disabled in the Options section of the [Username] tab of the preferences window.

If service is enabled, but some scheduled tasks do not work, please make sure all additional files such as shutdown.dll, zip32z64.dll, unzip32.dll, advscheduler_broker.exe, advscheduler_commander.exe, advscheduler_procmd.exe (Professional Edition) or advscheduler_netcmd.exe (Network Edition) and advscheduler_service.exe, advscheduler_prosvc.exe (Professional Edition) or advscheduler_netsvc.exe (Network Edition) are located in the same folder as advscheduler_admin.exe, advscheduler_proadm.exe (Professional Edition) or advscheduler_netadm.exe (Network Edition) file. If Advanced Task Scheduler is started as service the reason why some scheduled tasks are not working should be recorded in the Events Log.

Service is not started

Advanced Task Scheduler service is not started.

If the Current user tab displays this message, then an error occurred during initialization of the scheduling thread. Please try to restart Advanced Task Scheduler.

If the All users tab displays this message, then either Advanced Task Scheduler Service is not started or an error occurred during initialization of Advanced Task Scheduler Service.

To start Advanced Task Scheduler Service: select the Preferences command from the Options menu, then click Install service button on the Service tab of the appeared window.

If service is still not started after that, please review Events Log form Control Panel | Administrative Tools. If service failed to start due to error, the error will be described there.

Advanced Task Scheduler service will not start when your trial period is expired.

If you still experiencing troubles please contact our Support Service.

Please review Frequently Asked Questions for more troubleshooting tips.

   
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Current Version: 4.4.0.615
The following prices are based on a single order:
Basic Edition 32 and 64-bit$ 39.95 USD
Professional Edition 32 and 64-bit$ 59.95 USD
Network Edition 32 and 64-bit$ 149.95 USD
.:Testimonials

I use Advanced Task Scheduler to run my backups jobs. After performing a backup by standard Windows 2003 Server means, Advanced Task Scheduler launches a script which copies files. I am glad I chose your program.

Rob Hannigan

.:Requirements
Computer: Minimum required by operating system you are running.
Disk Space: Under 30 MB
Operating System: Microsoft Windows 32-bit or 64-bit.
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